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ComponentMatching Benefits

Think about it for a moment. When was the last time you implemented a feature on a website that drew customer comments like 'fantastic', 'great' or 'excellent'? Look to the left of this page, and you'll see exactly what consumers say about our technology. Need further proof? Contact us and we'll direct you to the relevant pages on the BizRate website - pages we don't control.

Why do consumers like the service? Well, if you listen to their feedback, it can be summarised as a combination of ease and certainty. Most of us who work in the industry tend to be technically savvy. It's easy to underestimate just how difficult product selection can be, particularly in an industry where the sheer range of products isn't there to promote choice but rather because of the need for compatibility. Think of the potential though if you take that problem, turn a solution into a feature, and gain happy customers with good reason to be loyal. That's a big part of the benefit ComponentMatching delivers.

Now ask yourself another question: When did you ever implement a feature that significantly reduced the big margin-killer; the returns rate? Does that sound fanciful? Nope, it's pure logic: Product returns caused by compatibility issues arise primarily because product selection is left in the hands of the consumer. You do what you can to assist the consumer through a configurator, but neither configurators nor consumers are infallible, and that's why returns happen. And they are expensive, and typically often sour the relationship, so they are in no-one's interests. ComponentMatching is an investment our clients make in reducing their returns rate, for the mutual benefit of their customers and themselves. What could be smarter than that?

And now ask yourself the big question: When was the last time you implemented a feature on your website that made customers happy, reduced returns and generated a minimum uplift of 35% in terms of sales?

Really sounds too good to be true, right? Well, we can articulate it logically in terms of the business case, but there's a simpler way to find out: Try it. Yes, you can trial the service, and yes, there are ways to measure whether you are receiving the benefits of the service, and even quantify those benefits. Talk to us and we'll tell you how.

 
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